Yes, every time. Average reply is under 24 hours, usually within a few. Every email gets a personal response from someone who actually understands sourcing in Turkey. No auto-responders, no junior reps copying templates.

Send us your brief using the contact form or by email. We'll review it and reply within 24 hours with an honest answer on whether our factory group is the right fit. If it is, we'll outline exactly what we need from you and what happens next.

Everything starts by email. No calls until we've confirmed there's a real match.

Yes, by appointment. We're based in central Istanbul. If you're in town, email us a few days ahead and we'll set aside an hour to walk through your project, look at fabric swatches, and plan factory visits if you want to see workshops in person.

Yes. Most of our clients are based outside Turkey: the US, UK, Australia, and Canada are particularly active. We handle the time zone gap by replying same-day in your morning and shipping samples DDP so you don't deal with customs. Minimum order is 100 pcs across all regions.